Store Information

  • Company: Pavo Signature
  • Registered Address: Abu Dhabi – Al Ain, Al Amerah, Villa 29, Street 6
  • Country: United Arab Emirates
  • Email: info@pavosignature.com
  • Contact Number: +971 56 565 5599

General Return Policy

The customer may request to return products within three (3) days from the date of receipt, provided that the products are unopened, unused, and in their original condition with original packaging.

For health, safety, and product quality reasons, perfumes that have been opened, used, or tested cannot be returned or exchanged unless they were defective or damaged upon receipt.

This policy does not affect the mandatory legal rights granted to consumers under the applicable laws of the United Arab Emirates.

Eligible Return Cases

Returns, exchanges, or refunds will be accepted in the following cases:

  • Wrong product sent: The merchant sent a product different from what was ordered.
  • Defective product: The product is defective or does not function as described.
  • Damaged in shipping: The product was damaged during delivery or shipping.
  • Tampered product: The product seal or packaging was broken or tampered with before delivery.
  • Material description error: There is a significant error in the product description that affects the purchase decision.

Non-Returnable Items

  • Opened, used, or tested perfume products (unless defective or damaged upon receipt).
  • Products returned after the 3-day return window.
  • Products not in their original condition or missing original packaging.
  • Gift cards or promotional items where stated as non-returnable.

How to Request a Return

To request a return, exchange, or refund, please contact us within the applicable timeframe at:

  • Email: info@pavosignature.com
  • Contact Number: +971 56 565 5599

Please provide your order number, a description of the issue, and photos of the product and packaging where applicable. Our team will review your request and respond within a reasonable period.

Refund Policy

After your return request is approved and the returned product is received and inspected, the refund will be processed to the original mode of payment used for the purchase.

Refunds for card payments processed through Telr will be credited back to the same card used for the original transaction. Refund processing may take between 10 to 45 business days, depending on the procedures of the card-issuing bank and payment service provider.

Shipping and delivery fees may be deducted from the refunded amount if the reason for the return is not due to an error by the store.

We do not pass any debit or credit card details to third parties. All refund transactions are processed securely through our payment gateway provider Telr.

Exchange Policy

Where eligible, the customer may request an exchange for the same product (if defective or damaged) or a different product of equal or greater value (with any price difference payable by the customer). Exchanges are subject to product availability.

Cancellation Policy

Order Cancellation Before Dispatch

Customer can cancel their order/requested services within 24 hours of placing the order, provided the order has not yet been dispatched. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

You may request cancellation of your order before it has been dispatched by contacting us at info@pavosignature.com with your order number. If payment has already been processed, a full refund will be issued to your original payment method in accordance with the refund timeframe stated above.

Order Cancellation After Dispatch

Once an order has been dispatched, cancellation is not possible. You may request a return in accordance with this policy after receiving the product.

Cancellation by the Store

We reserve the right to cancel any order in cases of product unavailability, pricing errors, suspected fraud, or failure to complete payment. If your order is cancelled by us after payment, a full refund will be issued to your original payment method.

Replacement Policy

Replacement of a defective, damaged, or wrong product will be arranged after verification of the claim. The customer may be required to return the original product before a replacement is dispatched. Replacement delivery times follow our Shipping and Delivery Policy.

Sanctioned Countries

We will not trade with or provide any services to OFAC and sanctioned countries.

We do not provide trading, sales, shipping, delivery, or related services to countries sanctioned by OFAC (Office of Foreign Assets Control). Orders placed from, billed to, or intended for delivery to such countries will not be accepted or fulfilled.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

  • Email: info@pavosignature.com
  • Contact Number: +971 56 565 5599
  • Registered Address: Abu Dhabi – Al Ain, Al Amerah, Villa 29, Street 6, United Arab Emirates