Store Information

Pavo Signature is a licensed online store in the United Arab Emirates.

  • Trade License Number: CN – 6474049
  • License Issuing Authority: Department of Economic Development – Abu Dhabi
  • Registered Address: Abu Dhabi – Al Ain, Al Amerah, Villa 29, Street 6
  • Email: info@pavosignature.com
  • Contact Number: +97156565599
  • Tax Registration Number (TRN): Not applicable / not currently registered for VAT

Products and Prices

All prices displayed on the website are final. The store is currently not charging Value Added Tax as it is not registered for VAT. If the store becomes VAT registered in the future, VAT and the Tax Registration Number will be displayed in accordance with the applicable laws of the United Arab Emirates.

The store reserves the right to change prices, offers, or products at any time without prior notice. This does not affect orders that have already been confirmed, unless there is an obvious error in the price or product description.

Product Disclaimer

The longevity, projection, and performance of perfumes may vary from one person to another depending on skin type, weather conditions, method of use, and storage.

Some packaging details, labels, or bottle designs may slightly differ from the images displayed on the website, without affecting the quality or authenticity of the product.

Shipping and Delivery

We deliver orders within the United Arab Emirates. International shipping may be available to selected countries.

The expected delivery time within the United Arab Emirates is from 1 to 5 business days unless stated otherwise.

The customer is responsible for entering the correct delivery information and address. The store shall not be responsible for any delay or non-delivery resulting from incorrect information provided by the customer.

If the customer refuses to receive the order, or if delivery cannot be completed due to incorrect information, the store has the right to deduct shipping and re-delivery fees or cancel the order depending on the case.

For international shipments, the customer is responsible for any customs duties, taxes, or government fees imposed by the destination country.

Return and Exchange Policy

The customer may request to return products within three (3) days from the date of receipt, provided that the products are unopened, unused, and in their original condition.

For health, safety, and product quality reasons, perfumes that have been opened, used, or tested cannot be returned or exchanged unless they were defective or damaged upon receipt.

This policy does not affect the mandatory legal rights granted to consumers under the applicable laws of the United Arab Emirates.

The customer may request an exchange or return in the following cases:

  • The product arrived damaged or defective.
  • The customer received a product different from the order.
  • There is a material error in the product description.

Refund Policy

After the return request is approved and the product is inspected, the refund will be processed using the same payment method used for the purchase.

Electronic payment refunds may take from 7 to 14 business days, depending on the procedures of the bank or payment service provider.

Shipping and delivery fees may be deducted from the refunded amount if the reason for the return is not due to an error by the store.

Privacy and Data Protection

Pavo Signature is committed to protecting the privacy and personal data of its customers.

Personal data may be used for the following purposes:

  • Processing orders.
  • Completing payment transactions.
  • Providing shipping and delivery services.
  • Improving the user experience.
  • Sending marketing offers after obtaining the customer’s consent.

The customer has the right, subject to applicable law, to:

  • Request access to their personal data.
  • Request correction of inaccurate data.
  • Request deletion of personal data where permitted by law.
  • Withdraw consent to marketing messages at any time.

Some necessary data may be shared with payment service providers, shipping companies, and technical service providers inside or outside the United Arab Emirates when required to provide the requested services.

The store retains personal data only for the period necessary to fulfill the stated purposes or to comply with legal, accounting, and regulatory requirements.

Privacy and data-related requests may be submitted through the following email address: info@pavosignature.com

Intellectual Property

All rights related to the website, trademarks, logos, designs, images, content, text, and displayed products are the exclusive property of Pavo Signature.

Copying, reproducing, publishing, distributing, or using any part of the website content without prior written approval from the store is strictly prohibited.

Prohibited Use

The website may not be used for any illegal purpose, including any attempt to hack the website or its systems, introduce viruses or harmful software, or carry out any activity that may affect the security of the website or its services.

The store reserves the full right to suspend or cancel any account or order and to take appropriate legal action if any prohibited use is discovered.

Complaints and Inquiries

The customer may submit any complaint or inquiry related to an order, product, or service through the email address or contact number stated in these Terms and Conditions.

The store will review complaints and respond within a reasonable period, while making reasonable efforts to resolve any dispute amicably before referring the matter to the competent authorities.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

The courts of the United Arab Emirates shall have exclusive jurisdiction to settle any dispute arising from the use of the website, purchase of products, or application of these Terms and Conditions.

Language

If these Terms and Conditions are provided in both Arabic and English, and there is any conflict or difference between the two versions, the English version shall prevail to the extent permitted by law.