Store Information

  • Company: Pavo Signature
  • Registered Address: Abu Dhabi – Al Ain, Al Amerah, Villa 29, Street 6
  • Country: United Arab Emirates
  • Email: info@pavosignature.com
  • Contact Number: +971 56 565 5599

Payment Confirmation

All online card payments on Pavo Signature are processed securely through Telr, our approved payment gateway provider. Telr supports major card networks including Visa and Mastercard.

Accepted Payment Methods and Currency

  • Visa
  • Mastercard
  • Other card types supported by Telr at checkout
  • Transaction currency: United Arab Emirates Dirhams (AED)

The price and currency displayed at the checkout page will be the same price and currency shown on your transaction receipt. The amount charged to your payment card may appear in your card’s billing currency, as determined by your card-issuing bank.

How Payment Confirmation Is Sent

Upon successful completion of your online payment, you will receive payment and order confirmation through the following channels:

  • Email: An order confirmation email will be sent to the email address you provided at checkout. This email will include your order number, order details, payment status, and total amount paid.
  • Website: A confirmation page will be displayed on the website immediately after successful payment, showing your order summary.
  • My Account: If you have a registered account, your order and payment status will also be available in the “My Account” section of the website.

When You Will Receive Payment Confirmation

  • On-screen confirmation: Displayed immediately upon successful payment authorization.
  • Email confirmation: Sent automatically within a few minutes of successful payment. In rare cases, due to email server delays, it may take up to 24 hours to receive the confirmation email.

If you do not receive your confirmation email within 24 hours, please check your spam or junk folder. If it is still not received, contact us at info@pavosignature.com with your name and order details.

Payment Status

Your payment may have one of the following statuses:

  • Successful: Payment has been authorized and your order will be processed for delivery.
  • Pending: Payment is being processed. You will receive confirmation once the payment is completed.
  • Failed: Payment was not completed. No charge has been made. You may retry payment or contact us for assistance.

Card Security

We do not store, sell, share, rent, or lease your full credit or debit card details on our website. Card information is transmitted securely to Telr for payment processing. For more information, please refer to our Privacy Policy.

Transaction Records

Cardholders must retain copies of transaction records, order confirmations, and receipts. These documents may be required for any inquiries, refunds, or disputes related to your purchase.

Shipping Coverage

We deliver orders within the United Arab Emirates only.

Sanctioned Countries

We will not trade with or provide any services to OFAC and sanctioned countries.

We do not provide trading, sales, shipping, delivery, or related services to countries sanctioned by OFAC (Office of Foreign Assets Control). Orders placed from, billed to, or intended for delivery to such countries will not be accepted or fulfilled.

Order Processing

Once your order is placed and payment is successfully confirmed, our team will process your order for dispatch. Processing times may vary depending on product availability, order volume, and public holidays.

Orders are typically processed within 1 to 2 business days after payment confirmation, unless otherwise stated on the product page or during promotional periods.

Delivery Timeframes

Within the United Arab Emirates

The expected delivery time within the United Arab Emirates is 1 to 5 business days from the date of dispatch, unless otherwise stated at checkout or communicated to you.

International Delivery

For international shipments, delivery times vary depending on the destination country, customs clearance procedures, and the shipping carrier. Estimated delivery times will be communicated during order processing where possible.

Delivery Fees

Shipping fees, if applicable, are calculated and displayed at checkout before you complete your payment. Free delivery may be offered on qualifying orders or during promotional campaigns, as indicated on the website.

Any applicable delivery fees are shown in United Arab Emirates Dirhams (AED) and are included in or added to your order total as displayed at checkout.

Shipping Conditions

  • The customer is responsible for providing accurate and complete delivery information, including name, phone number, and full address.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
  • If the customer refuses to receive the order, or delivery cannot be completed due to incorrect information or repeated failed delivery attempts, we reserve the right to deduct applicable shipping and re-delivery fees or cancel the order.
  • Delivery is completed when the order is handed to the customer or an authorized recipient at the specified delivery address.
  • We work with trusted shipping and courier partners to ensure safe and timely delivery of your order.

International Customs and Duties

For international shipments, the customer is solely responsible for any customs duties, import taxes, government fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping fee displayed at checkout unless explicitly stated.

Order Tracking

Where available, a tracking number or delivery update will be sent to the email address provided at checkout once your order has been dispatched.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or within the expected delivery window for lost shipments) at info@pavosignature.com with your order number and supporting photos where applicable. We will investigate and resolve the matter in accordance with our Return and Cancellation Policy.

Contact Us

For any questions regarding shipping or delivery, please contact us:

  • Email: info@pavosignature.com
  • Contact Number: +971 56 565 5599